Active Refund – If you need to Cancel a Triathlon


In these strange times we know its stressful trying to figure out what races will occur and what races will not?

While its ultimately up to public health authorities we have partnered with Active to offer a way to get your money back if you cannot race.

The Active Refund Program is a RACER cancellation insurance that you can use up to 48 hours before the event starts to CANCEL your registration and get your MONEY BACK.

This is not a Race cancellation insurance, you do not get your money back if the race cancels but if you cancel 48 hours out you get your money back.

Since Tri Harder will know 48 hours out from race start we will notify everyone if the race needs cancelled so you have enough time to cancel your racer registration for the Refund.

Please see below for the information about the Refund Program.

You will have the opportunity to enroll in the Refund Program during Registration and the Refund is only for New Registrants.


Due to the uncertainty surrounding the impact of COVID-19, we temporarily suspended new sales of the ACTIVE Refund product on March 12, 2020. During this time, we have continued supporting the ACTIVE Refund products that were previously administered to our clients and their end users. We also spent time and energy determining the best way to operate our refundable registration program as we move forward in this unprecedented environment.

The good news is we’re relaunching the program, and it’ll continue to bring the value your registrants desire. Starting next week, we will resume new sales of ACTIVE Refund on select activities.

The terms and conditions for ACTIVE Refund sales have been amended to address new event status scenarios.

Activities that are rescheduled, converted into virtual events, merged with other activities or are otherwise substantially reformatted or re-branded won’t be eligible for a refund and will be treated as cancelled activities under the ACTIVE Refund terms and conditions. We’ll refund the fee paid for the ACTIVE Refund product via the payment method submitted at the time of purchase for these circumstances.

Please visit this link to see how it works.  Just copy and past into Browser for details.